Privacy Policy
Last updated: May 2026
1. Who We Are
Kind Freedom Australia is an unregistered NDIS support provider based in Melbourne, Victoria, Australia. We provide disability support services to self-managed and plan-managed NDIS participants. This Privacy Policy explains how we handle personal information collected through our website and in the course of providing our services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Full name, phone number, email address, and suburb
- NDIS plan type and support needs
- Messages and inquiry details submitted via our website
- Device and usage data collected automatically when you visit our website (IP address, browser type, pages visited)
- Where you engage us for services: health information, disability-related information, and other sensitive information necessary to deliver safe, quality supports
3. How We Use Your Information
We use your personal information to:
- Respond to your inquiries and provide you with information about our services
- Deliver NDIS support services and manage your service agreement
- Communicate with your plan manager or support coordinator (where relevant)
- Comply with our legal obligations, including NDIS requirements
- Improve our website and service delivery
We do not sell, rent, or trade your personal information to third parties. We will only share your information where required by law or with your explicit consent.
4. NDIS Data Handling
As an NDIS provider, we handle sensitive health and disability information in accordance with the NDIS Act 2013, the NDIS Code of Conduct, and applicable privacy legislation. We take additional steps to protect this sensitive information.
Our website and inquiry management systems use cloud infrastructure hosted in the Sydney, Australia (ap-southeast-2) AWS region via Supabase. Your data is stored on Australian soil and does not leave Australia without your consent.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to our legal obligations)
- Withdraw consent at any time (this may affect our ability to provide services)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise these rights, contact us at hello@kindfreedom.com.au.
7. Cookies
Our website uses essential cookies required for the site to function correctly. We may also use analytics cookies to understand how visitors use our site and improve the user experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
If you have a concern about our NDIS services, you may also contact the NDIS Quality and Safeguards Commission on 1800 035 544.